Returns and Refunds | MyQR.az

Digital QR menus, menu stands and multilingual restaurant management by MyQR.az.

This document defines the return and refund rules applicable to services provided via www.myqr.az.

1. Service Nature

myqr.az provides customized digital products and printed materials. This includes:

- Digital menu creation

- QR code generation

- Design of table menus and other printed items

Since services are customized per order, standard product returns do not apply.

2. Return Rules

Because services are custom and digital, general returns are not possible. Exceptions include:

- Technical issue: if the delivered menu/QR does not work due to our fault, we fix it at no extra cost.

- Design mismatch: if the design does not match agreed requirements, it will be revised.

3. Refund Conditions

Refunds are possible only in the following cases:

- The order is cancelled in writing before work starts

- Payment was made but no part of the service was delivered and a written request is submitted within 24 hours

No refunds for partially completed orders. In such cases, revisions and additional support are provided.

4. Refund Method & Timing

Approved refunds:

- Are returned via the original payment method (bank transfer, online payment, etc.)

- Typically completed within 7 business days

5. Contact

For returns/refunds inquiries: [email protected]